Senior Housing Manager

Avalon are currently recruiting for a Senior Housing Manager with very strong housing benefit experience on a remote basis for a supported housing provider.

The Opportunity

Avalon are working with a growing and dynamic organisation to find a Senior Housing Manager. The successful candidate will oversee the day-to-day housing management operations, ensuring that tenants receive a high-quality and efficient service through a managing agent.

The main duties of the role include:

• Utilising extensive knowledge of housing benefit to provide accurate advice and guidance to residents and challenge local authorities
• Overseeing all housing management activities, including income and referrals management.
• Monitoring managing agent's performance against KPIs and implementing performance improvement plans when needed.
• Resolving complex tenancy management issues, such as anti-social behavior (ASB) and tenancy breaches.
• Providing guidance to managing agents on tenancy management issues.
• Supporting the income team and liaising with credit control to ensure timely payments.
• Producing regular reports on housing management, income performance, and referrals.
• You will report to the Head of Operations and work with the Managing Agent to deliver key services. However, the role is self-sufficient with no dedicated administrative support.

Benefits

• Salary: £50,000 per annum
• Work Arrangement: A remote-based position with an opportunity to work in a Head Office should it be requested
• Progression: The role involves contributing to the review of the Intensive Housing Management service and wider improvement plans.

Requirements

• Qualifications: CIH qualified to Level 3 or above is desired, along with other relevant housing management qualifications.
• Experience: Previous experience working in a similar role within a housing association is essential, as is a proven track record of delivering performance improvement plans. Experience working with Intensive Housing Management models and knowledge of Housing Benefit regulations are also essential.
• Skills: You must be a champion for putting tenants at the heart of the service, with excellent contract management and communication skills. Strong report-writing and stakeholder management skills are also essential.
• Personal Attributes: The ideal candidate will be resilient, reliable, and highly self-motivated with a "can-do" attitude.

Please apply for this role online or contact Matt Baird at Avalon for a confidential discussion.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.