Resident Engagement Officer

Spirehouse are currently supporting a West Midlands based Housing Association in need of a Resident and Community Engagement Officer.  

The Opportunity:

My client in the West Midlands is seeking an experienced resident and community engagement officer on a permanent basis. You will provide a responsive and effective service to influence, engage, listen and assist in activities relating to residents and wider community engagement.

The successful candidate will:

• Adopt an objective and proactive approach to all Resident Engagement, Complaints, Investigations and Safeguarding cases
• To ensure prompt and appropriate responses and resolutions to meet the needs of our residents whilst adhering to regulatory standards
• Signpost residents to external support services where appropriate
• Facilitate and coordinate with other departments as required to resolve any issues arising
• Assist in developing and maintaining key relationships with partners
• Ensuring that all regulatory and consumer standards are met at all times
• Monitor, collate and assist with the production of reports for the Customer Committee as required.
• Receive and process queries by multiple means e.g., telephone/email and in-person
• To be responsive to customer and business needs

Further information:

• Interviews to commence 5th May
• Permanent Position
• £28,350 - £33,600 (Dependant on experience) 
• Full-time working pattern – 37 hours
• Hybrid (A.M meets in Head Office X2 per week) The rest shall be out in the community 

Requirements:

• Full UK driver's licence with access to a vehicle
• Must have similar experience within a Social Housing setting

Please apply for this role online or contact Kim Parsons at Spirehouse for a confidential discussion.

Spirehouse Recruitment is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.