Supported Housing Officer

Are you passionate about providing exceptional housing services and making a positive impact on people's lives? 

Avalon is seeking a dedicated and enthusiastic Housing Officer to join a leading Housing Association.

This is a fantastic opportunity for a proactive individual to deliver a safe, high-quality, and adaptable service to vulnerable customers across specialist supported housing homes.

As a Housing Officer, you will play a crucial role in ensuring the effective management of tenancies, fostering strong relationships with partner agencies, and creating a stable and supportive environment for residents.

Avalon is proud to partner with a Housing Association that values its employees and is dedicated to providing an inclusive and supportive work environment. This is an excellent opportunity to advance your career as a Housing Officer and make a real difference in the community.

Key responsibilities of the Housing Officer:

• Provide a responsive and pro-active tenancy management service, addressing tenant requests and enquiries efficiently. 
• Investigate and resolve tenancy breaches, working collaboratively with other agencies and colleagues to support vulnerable residents and take appropriate enforcement action when necessary. 
• Manage void properties effectively to ensure quick re-let, overseeing pre-let and post-let processes and coordinating necessary repairs. 
• Develop and maintain strong working relationships with internal colleagues and external stakeholders, including care providers, local authorities, health services, and voluntary organisations. 
• Conduct regular property visits, meet with customers and care providers, and proactively address any hazards or risks to ensure resident safety and well-being. 

The ideal Housing Officer candidate will possess:

• Experience working in social housing or Care, ideally within a specialist supported setting  
• Excellent IT skills, including proficiency in Word and Excel. 
• Strong verbal and written communication skills with the ability to represent the organisation professionally. 
• A positive, can-do attitude and a commitment to delivering high-quality services. 

Additional:

• To secure this post, you must be able to drive and have access to your own vehicle. You will be covering a region in the South-East and although the role is a hybrid post, there is a necessity for travel.

Avalon, trading name of Spirehouse Recruitment Limited, is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.