Tenancy Services Officer

Avalon is currently supporting a client of ours within Cheshire for the recruitment of a Tenancy Services Officer.

The Opportunity:

My client in Cheshire is seeking a Tenancy Services Officer on a permanent basis. This role shall cover Cheshire and a patch of 400 to 500 properties. The main areas of the role shall be within Tenancy, Generic Housing and minimal ASB.

The successful candidate will:

• Complete regular inspections and manage all communal areas to ensure that health and safety regulations are complied with, including keeping areas free from hazards, and implementing the recommendations from Fire Risk Assessments
• Deliver performance to various agreed KPIs for each service area covered, including voids, ASB, tenancy sustainment, income and social value
• Effective contract management of communal service contractors and resolution of customer queries e.g. grounds maintenance, cleaning
• Work collaboratively to ensure aids and adaptations are dealt with effectively and promptly
• Support the delivery of corporate objectives, helping transform the way services are designed and delivered to ensure they meet the demand and expectation of customers
• Support the delivery of robust income management recovery service, starting with new rent accounts at tenancy sign up

Further information:

• Interviews to commence ASAP
• Permanent
• £34,050 + Car allowance at £3,879.71
• Full-time working pattern – 35hours

Requirements:

• Understanding of housing management in the social sector
• Knowledge and passion for delivering customer service excellence
• Understanding of supported accommodation
• Full UK drivers licence with access to a vehicle

Avalon, trading name of Spirehouse Recruitment Limited. Spirehouse Recruitment is an equal opportunities employment business and employment agency. We practice a diverse and inclusive recruitment process that ensures equal opportunity for all individuals.